Which size should I choose?

Take your normal shoe size – most customers find them true to size. Between sizes, go one size up. See the size guide for foot lengths in centimetres.

How much is shipping?

Shipping is free on every order.

How long does delivery take?

Orders ship within 1–2 business days and arrive 3–5 business days later. As soon as your order ships you receive a tracking link by email. Make sure your email address is correct at checkout.

Will I pay customs or import VAT?

For orders to the EU, VAT is prepaid through the IOSS system, so there are no import charges when your package arrives.

Can I return my pair?

Yes – size exchanges are free. You can also request a return within 90 days of receiving your order. The shoes must be unused and in their original condition. For returns, return shipping is paid by the customer and a return fee of €5 applies. Your refund is processed once the return has been inspected. Full details in our refund policy.

Can I cancel or change my order?

Email us or message @bybootelier on Instagram as soon as possible and we will sort it out.

Can the wedge be removed?

Yes. The built-in 5 cm wedge is removable – keep it in for height, or take it out for a flat sole.

How do I track my order?

Use the tracking link in your shipping email, or go to Track your order.

How do I contact you?

Email orders.assistpoint@gmail.com or message @bybootelier on Instagram. We aim to reply within 24 hours.